At Velnox Walk, we want every customer to feel confident with their purchase. If you are not fully satisfied, you may request a return according to the conditions below.

Return Eligibility

Items must be returned in unused condition, with original packaging, tags, and no signs of wear, damage, or outdoor use. Products that have been worn, washed, altered, or damaged may not qualify for a return.

Return Window

Customers may request a return within 30 days of receiving their order. Return requests made after this period may not be accepted.

Free Returns

We offer free returns on eligible purchases. Once your return request is approved, our team will guide you through the return process.

Refund Process

After we receive and inspect the returned item, your refund will be processed to the original payment method. Refunds may take a few business days to appear depending on your bank or payment provider.

Exchanges

If you need a different size or style, you may request an exchange depending on product availability. If the item is unavailable, a refund may be issued instead.

Non-Returnable Items

Final sale items, heavily discounted products, gift cards, and items damaged due to customer use may not be eligible for return or refund.

Start a Return

To request a return, please contact us at support@velnoxwalk.com with your order number and reason for return.