Velnox Walk is committed to delivering your order safely and on time. Once your order is placed, our team begins processing it as quickly as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.

Shipping Time

Delivery times may vary depending on your location, courier service, and order volume. Once your order is shipped, you will receive tracking details where available.

Free Shipping

We offer free shipping on orders over $80. Orders below this amount may include shipping charges calculated at checkout.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. Velnox Walk is not responsible for delays or failed deliveries caused by incorrect address details.

Delivery Delays

While we work to deliver orders on time, delays may occur due to weather, customs, courier issues, holidays, or other situations beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible. We will help review the issue and work with the courier where needed.

Shipping Support

For shipping questions, please contact us at support@velnoxwalk.com with your order number.